At Eastern Sierra Pest Control Inc., we are committed to delivering high-quality pest control services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may or may not be issued for services provided.
1. Service-Based Nature of Pest Control
Pest control services involve professional labor, materials, inspections, and treatments that are performed once a service appointment has been completed. Because of this, most services are non-refundable once treatment has been performed.
However, we strive to work with our customers to address any concerns and ensure satisfactory results.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The scheduled service was paid for but not performed.
- A billing error or duplicate payment occurred.
- The service was cancelled within the approved cancellation period before the technician arrived.
All refund requests are reviewed on a case-by-case basis.
3. Non-Refundable Situations
Refunds will generally not be issued under the following conditions:
- Pest activity continues after treatment (additional treatments may be required).
- Customer did not follow preparation or post-treatment instructions.
- The pest issue is related to conditions outside the scope of treatment.
- Access to the property was not provided during the scheduled appointment.
4. Service Guarantee and Re-Treatment
If pests persist after treatment within the agreed service period, Eastern Sierra Pest Control Inc. may provide a follow-up service or re-treatment as part of our commitment to customer satisfaction, depending on the service agreement.
This is typically offered instead of a refund.
5. Cancellation Policy
Customers may cancel or reschedule appointments by contacting us in advance.
Failure to cancel within a reasonable time before the scheduled appointment may result in:
- A cancellation fee, or
- The service being marked as completed for scheduling purposes.
6. Refund Processing
If a refund is approved:
- Refunds will be issued using the original method of payment whenever possible.
- Processing times may take 5–10 business days depending on the payment provider or financial institution.